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The IUP Journal of Management Research

Oct'14
Focus

Ever since the signs of recovery in the global economy, many predictions are being made with regard to the longevity of economic cycles; however, there is declining hope among investors in the wake of European sovereign debt crisis.

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The Influence of Patents, Copyright, Trademarks and Competition on GDP, GDP Growth, Trade and FDI
50
Customer Satisfaction Towards Life Insurance in Punjab
50
The Growth of Microfinance and the Role of DSS in Reducing Its Volatility
50
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The Influence of Patents, Copyright, Trademarks and Competition on GDP, GDP Growth, Trade and FDI

--Georgios I Zekos

Foreign Direct Investment (FDI) embodying capital and technology or some intangible advantage is the act of establishing or acquiring a foreign subsidiary over which the investing company has extensive management control. The empirical results show the influence of patents, copyright, trademarks and competition in GDP and GDP growth, which is changeable according to the explanatory variables utilized in our econometric models. Taking into account that IPRs contribute to the competitiveness of an economy, there is an interaction between competition and IPR and a complex influence of both variables upon FDI inflows, GDP, GDP growth and trade.

© 2014 IUP. All Rights Reserved.

Article Price : Rs.50

Customer Satisfaction Towards Life Insurance in Punjab

--Mandeep Kaur and Dalwinder Kaur

In this world, human life is considered as the most precious one. And ‘Life Insurance' offers protection against financial loss resulting from one’s death. The liberalization of the Indian economy in the 1990s and the subsequent entry of international players have contributed to the growth of life insurance in India. In India, up to 26% foreign direct investment is allowed in life insurance. Every insurance company wants to know the factors which affect the customers’ satisfaction because it helps these companies to beat the competition. And this study is concerned with determining the factors that affect the satisfaction of customers of life insurance in major cities of Punjab. And the analysis of this study has derived seven factors of customer satisfaction, namely, Services and Company Reputation, Quick and Timely Services, Customer Convenience, Additional Facilities, Loyalty of Employees, Efficient Departments with Disciplined Employees, and Service Material and Needs Understanding.

© 2014 IUP. All Rights Reserved.

Article Price : Rs.50

The Growth of Microfinance and the Role of DSS in Reducing Its Volatility

--Ritika Singh and Chandan Bhar

This paper gives the reader a tool to handle the current crisis faced by the microfinance industry in Andhra Pradesh, India. Microfinance has gained importance in the Indian and the global economy. This paper highlights the reason for this importance and its success while tracking the evolution of the industry. The paper highlights the global trend of the industry using region-specific parameters. It further analyzes the gradual growth of the Indian microfinance industry in a chronological manner. Finally, the paper highlights the role of technology, especially Decision Support System (DSS), in reducing the volatility of the decisions made by the Microfinance Institutions (MFIs).

© 2014 IUP. All Rights Reserved.

Article Price : Rs.50

Book Review
The Greatest Company in the World?: The Story of Tata

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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